Front desk operations and guest service

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Room allocation

Room allocation can be done by user’s selection or automatically.

You may access the Interactive room plans to pick up the most suitable room or alternatively you may request automatic room allocation.

In the manual selection process you may take into consideration any kind of guest preference details and search rooms by types and room amenities and *evolution will help you to identify all available rooms that match your search criteria.

The automatic room allocation will take into consideration present occupancy (vacant, occupied) and housekeeping (clean, dirty) statuses and may also apply room optimization rules, such as:

Even room utilization, where *evolution applies room rotation to ensure that all rooms serve approximately equal volume of room nights and respectively suffer similar wearing.
Maximized total volume of room nights, where *evolution takes into consideration all available in-house and expected bookings information and arranges the room allocation in a way to allow maximum future reservations. This is extremely advantageous for more extensively loaded hotels which operate close to their capacity.

Check-in

Checking in a guest is fast and simple.

Single click check-in. Check in a single booking or an entire group with just one click.
Registration cards. Print filled in registration cards for confirmation and signing by the guests.
Room allocation. Assign rooms in advance or on check in. Auto select rooms depending on the room type, guest preferences and housekeeping status. Various algorithms for room suggestion ensuring optimal occupancy
Room upgrades. Check in guests in higher category rooms at the price of the room type initially booked.
Late/Early arrivals. Better organization of check in and housekeeping tasks ensured by information about early and late arrivals, airport transfers and the time of group arrivals.
First package meal. Modify the meals plan to match the needs of early or late arrivals.
No-show. Mark bookings that have not arrived as No-show automatically or manually.

Check-out

Check out of a guest or a room is performed with fast closing if accounts and issuing of various forms of invoices.

Single operation check-out. Check out one or several rooms or an entire group with a single operation.
Deposit processing. Unused deposit amounts suggested automatically for consumption or refund.
Invoicing. Issue individual or group invoices. Invoice details offered automatically from the profile details of the guest or the arranger.
City ledger/Credit accounts. Set group accounts as 'credit accounts' that allow postponed invoicing for room charges and only issue invoices for extra services on check out of each room. Operations with credit accounts are restricted by access level rights.
Express check out. If there is a suitable interactive TV system, guests can register their own check out without any intervention from reception.

Messages, wake-up calls, locators

Better guests service also ensured by these functions:

Notes. Notes can be created to accompany bookings and be set to appear on check in, edit, check out or posting of services on the respective booking.
Wake-up calls. Wake-up calls can be managed by the system by reminders. If there is a connection to a phone exchange, wake-up calls can be automated.
Messages. Messages for guests can also be managed by the system by reminders, If there is a connection to a phone exchange, the system can switch on a light on the phone to indicate a message for the guest.
Staff tasks. A variety of other tasks related to guest service can be monitored in the system, which also allows setting responsible people and deadlines.
Guest locators. Enter the location of a hotel guest who is expecting a visit, so they can be easily notified. External systems, like POS, can also be set to give information about the location of a guest.
Bill on TV. Guests check their current bill at the hotel via a suitable interactive TV system.