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The all-in-one hotel software
Manage your daily operations, control your entire on-line distribution and interact more efficiently with your customers and partners - from single fully integrated hotel software platform.
*evolution by Clock Hotel Software opens a new page in hotel system development - introducing complete convergence of operations, sales and management functionalities in one single comprehensive hotel management software.
The unique characteristics of *evolution hotel software include: - one common real-time availability in house and on all channels, managed straight from the hotel system
- direct real-time interfaces to leading travel portals and GDS, allowing you to bypass the switching fees
- commission free hotel web site booking engine
- completely integrated sales and catering, tour operator contract management, guest loyalty and e-mail campaigns functionalities.
As a result, *evolution hotel software by Clock helps you to maximize your bookings volume and yield, improves customer interaction, and eliminates the need to buy, use and synchronize between different modules or applications.
Key characteristics:
Sales proactive, Integrated, Easy to use, Cost efficient, more...
Hotel management system
(Read full description of Hotel management system ....)
*evolution by Clock Hotel Software incorporates one of industry’s widest hotel management software functionalities, covering all facets of your daily operations and management. It empowers your staff with a powerful tool to increase operations efficiency and improve guest service, while preserving exclusive simplicity, flexibility and convenience. - Reservations, group, rooming list, deposits, confirmation and cancellation, room sharing, routing instructions, room upgrades
- Check-in, check-out, room assignment, guest messages, wake-up, allocators, housekeeping instructions
- Complete contact information, Detailed guest history – (revenue and statistic detail), booking assistant information (rates, preferences, special treatment, department instructions, payment details)
- Extra services posting, Easy corrections and adjustments, Flexible invoice forms, Group invoicing, Managing collected deposits and payment methods
- Rooms and rates availability (Sales assistant), versatile room plans
- Multiple-resource availability management, extra resources or activities booked separately or together with rooms
- Multi-currency list of outstanding receivables, aging reports, payment registrations, splitting and matching
- Complete logging, over 150 user rights, trouble shooting reports
- Powerful rate system (seasons, discounts, extras, boards), Guest, room and apartment based rate pricing, over 75 scriptable automatic rate modification parameters, rate restrictions (Open/Close, Length of stay, Closed for arrival, Min/Max guests, Auto closed levels)
- Over 200 standard reports, industry standard KPI (key performance indicators) tracking, Infomatic Internet report center
- Scenario occupancy forecasting, Booking pace, Revenue forecasting, Statistics by market segments, sources, profiles, nations, etc.
- Room blockages, housekeeping schedules, special instructions
- Task assignments, reminders, messages, short cuts to important bookings or profiles, event specifications
- Single database, unified revenue groups and marketing segmentation structure, cross sales, single profiles database for all properties
- Multi-currency rates and posting, deposits, invoices, payments and accounts receivables (AR)
- Supports multiple sales and consumer tax rates and policies (i.e. different tax rates on different items, different tax rates for export and domestic sales, consumer taxes on specific goods, different tax polices according to the country registration in CRS environment)
- Multi-language customer printouts (invoices and confirmations), Multi-language user interface and reports
- Configurations, customization of lists and workflows, Screen customization – visual fields and required fields
- Interface to accounting, financial or ERP software
- Integration with hotel technologies through a large number of interfaces – (PABX, interactive TV, electronic locks, BMS, POS, internet billing, fiscal printers etc.)
more about Hotel Management System ....
On-line booking engine for hotel’s web site
(Read full description of On-line booking engine ....)
The on-line booking engine is an integral part of *evolution hotel reservation system by Clock Hotel Software. The on-line booking engine allows you to convert your hotel’s website into a powerful selling and customer interaction tool, making your real time availability, rates and promotions bookable for end consumers, regular guests and corporate customers. They can all book or request at your current rates and promotions or at their negotiated rates. There is no need to upload availabilities, rates and promotions or to download the received bookings or requests – the on-line booking engine uses the single real time inventory from the database of *evolution hotel software. Last but not least - unlike CRS or other web booking engine providers, Clock Hotel Software does NOT charge any commissions or fees over the reservations received through your hotel’s web site on-line booking engine – so you may retain more of your revenue for yourself!
Key on-line booking engine functionalities - Commission free model
- Availability calendars
- Flexible booking requests and guarantee policies
- Easy integration
- On-line payment authorization
- Password protected access to the on-line booking engine for regular guests, corporate customers, travel agents – lets them request and book on-line at their rates
- Multi-lingual end user interface
- Completele managed by the integrated Channel manager:
- Channel rules and restriction, instantly applied to the on-line booking engine
- Automatic rate rules, triggering rates and promotions activation or closing
- Rate management restrictions (Open/Close, Length of stay, Closed for arrival, Min/Max guests, Auto closed levels)
- Instant rate and promotions update
- InventoryPush® - a smarter availability management technique, introducing dynamic real time recharging of each channel allocation based on your entire real time inventory, NOT on static channel allocations
- Real time download of all received reservations directly into your hotel system's database
more about On-line booking engine ....
Real time interfaces to travel websites (ADS) and global distribution systems (GDS). Channel manager with InventoryPush®
(more about real-time interfaces to travel web sites and GDS; Channel management...)
*evolution platform by Clock hotel software is designed to help you maximize bookings volume and yield from the constantly growing on-line reservations. It provides ultimate connectivity via certified bi-directional interfaces to major public travel websites and to the well established Global distribution systems (GDS), all managed directly from *evolution hotel management software. Thanks to the Channel manager, completely integrated into the hotel reservation software, there is no need to assign and synchronize room allotments, rates and restrictions to each travel website / GDS or to download the received reservations. The innovative InventoryPush® introduces smarter availability management, based on your entire real time inventory- not on static channel allocations.
Key functionalities - channel management and interfaces to reservation systems- Direct real time interfaces between Clock Hotel Software and major travel web sites (ADS), such as::
- booking.com
- expedia.com
- hotels.com
- hotel.de/hotel.info
- venere.com
- Real time interface to global distribution systems (GDS - Amadeus, Sabre, Gallileo, Worldspan) and Pegasus ODD/ADS travel portals via the following GDS providers:
- Pegasus Utell-Connect
- myRES CRS by hotel.de
- Channel manager with InventoryPush® Smarter availability management:
- Single command point for your entire channel management, sales and revenue management strategies
- Channel rules and restriction, instantly applied to all channels after being introduced or activated in Channel manager
- Automatic rate rules, automatically triggering rate and promotions activations or closing
- Rate management restrictions (Open/Close, Length of stay, Closed for arrival, Min/Max guests, Auto closed levels)
- Instant rate and promotions update on all travel web sites and GDS after their introduction or activation in the integrated Channel manager
- InventoryPush® - a smarter availability management technique, introducing dynamic real time recharging of each channel allocation based on your entire real time inventory, NOT on static channel allocations
- Real time download of all received reservations directly into your hotel system's database
- Real time interfaces to 3rd party CRS of hotel groups/chains
- Real time interfaces to proprietary reservation systems (tour operators, travel agent inventory systems, etc.
more about real-time interfaces to travel websites and GDS; Channel management...
Sales and catering
more about Sales and catering...
*evolution by Clock Hotel Software provides fully integrated sales and catering functionality for managing your function spaces and events activities (MICE). If your hotel offers venues for events like seminars, conferences, team buildings, banquets, celebrations, etc. this functionality smoothens the process of managing offers and booking the resources needed. Offers can be issued for one or multiple day events and include various simultaneous happenings and function sheets may be prepared for more efficient event preparation and staff collaboration.
Key sales and catering functionalities - Booking function spaces (halls, meeting rooms, etc.)
- Catering and banqueting menus
- Detailed planning of the catering menus required for an event.
- Booking hotel rooms and extra services
- Booking additional services or activities
- Print and export to MS Office or Open Office
- Function sheets, internal communication and staff collaboration
more about Sales and catering...
Guest relation and loyalty
*evolution hotel software integrates a wide set of tools improving your guest relations and loyalty. All operations, sales and management related features share one single database in *evolution hotel management system. Thus, your guests' and partners' vital data is captured automatically and becomes available everywhere in the hotel software. For example, any negotiated rate or promotion becomes available both for your staff receiving a reservation on the phone or for respective customers on hotel's web page. Additionally, your sales department will not need to search, filter, or synchronize between different hotel software modules or applications in order to identify target groups for their e-mail campaigns or to analyze their profiles' statistics, performances and potentials. Finally, your guests and partners will enjoy a personalized treatment taking into consideration their loyalty, preferences and requests and giving them variety of options to interact with you.
more about Guest relation and loyalty - Guest and company profiles
- Profile’s access to book via the on-line booking engine on hotel's web site
- Negotiated rates, preferences and contractual conditions
- Assigning prices and promotions to profiles
- Custom rate for a specific arrival
- Room preferences and special treatment instruction
- Special room maintenance and room upgrades
- Guest messaging
- Deposits processing
- Payment conditions and credit status
- Credit limits and room transfers (restaurants, activities)
- Processing and access restrictions to profile and account information
- Contact details
- Profile history and statistics
- Customer relations
more about Guest relation and loyalty
Tour operators (wholesalers) contract management
more about contract management...
*evolution by Clock Hotel Software contains one of industry's most comprehensive and proficient tour-operator contract management system. This is one of the strongest advantages of Clock Hotel Software for leisure hotels where allotment business is likely to take large share of the operations and of the revenue.
Key tour operator contract management functionalities - Manage allotments/contingents, release/cut-off periods, booking positions
- Use guest, room or apartment based prices
- Render automatic posting rules for special discounts (10=14), early birds, extra bed discounts for adults and children
- Combine allotments, booking positions, rooming lists and release periods in producing sophisticated occupancy forecasting
- Automatic generation of invoices to tour operators in various custom invoice formats
- AR on tour operator contracts
more about contract management...
Central Reservation system
more about Central Reservation system...
*evolution by Clock Hotel Software is designed to operate in complex multi-hotel environment and provide support for central reservation offices of hotel groups and chains. When switched into CRS (Central Reservation System) mode, hotel system enables hotel groups and chains to centralize key aspects of their operations, such as profiles, reservations, contracting, channel management, administration and reporting.
Key Central reservation software (CRS) functionalities - Centralized rooms and rates availability for all hotels – view availability by hotel of for the whole group at the central reservation office (CRO).
- All reservation options and attributes are available both at the hotel and at the central reservation office – new reservation, reservation update, cancellation, deposits handling, etc.
- Reservations, introduced into the central office can be modified into the hotel and vice versa.
- Instant update of the rooms and rates availability after each reservation to both databases (central and respective hotel’s), regardless of its source (CRS, PMS, WBE, ADS, GDS)
- Centralized occupancy forecasting for the entire group or by hotel at the central reservation office.
- Transfer of a booking to another hotel – automatic feature allowing transferring of a reservation from one hotel to another, prompting automatic cancellation of the initial reservation and registration of a new reservation for the selected hotel with the same attributes
- Multi-hotel profiles – they are shared between all hotels. If a profile has been registered at the central reservation office or at any hotel, such multi-hotel profiles with all their attributes, instructions, statistics and history will be available for bookings in the entire group.
- Single hotel profiles – they are switched for using only in the hotel where they have been registered and will not be synchronized and shared with the other hotels.
- Common profile performance statistics – for all hotels and hotel by hotel
- Managing partner contracts in the hotel or in the central office – revenue posting, postings adjusting, invoicing and AR of each account (agent, corporate customer, tour operator) can be configured to be processed either in the central reservation office or in the hotel. The rates, postings, revenue and invoice information will remain invisible for the other database. This feature is extremely useful for highly centralized groups of hotels where the central reservation office is entirely responsible for the major accounts (contracting, bookings processing, arrangements handling, invoicing), while separate hotels deal only with smaller accounts and with daily routine operations at the front desk.
- Centralized administration of all configurations, nomenclatures and rates. Allows hotel groups to build uniform set ups of all their hotel databases, such as:
- Services
- Service groups
- Maintenance schedules
- Revenue groups
- Types of documents
Centralized administration reduces the total cost of ownership (implementation, maintenance, staff) and leads to uniform and comparable reporting foundation.
more about Central Reservation system...
Interfaces
(Read full description of interfaces...)
Clock Hotel Software has developed a wide spectrum of interfaces to integrate *evolution platform with third party hotel technologies, such as: - PBX (Telephone) systems and call accounting;
- Doorlocking and access control systems
- Internal credit and other posting systems (3rd party POS software, specialized automated charging systems, etc.)
- Fiscal printers and cash registers (where applicable according to local legislation)
- Pay TV and interactive TV systems
- CRS or travel portals
- Energy management systems
- Internet cost logging
- Credit Card payment processing systems
- ID/Passport scanners
- Financial, accounting and ERP software
more about interfaces...
* Some of the images on this page are visualizations of OBLO original puzzle. OBLO is a copyright of Mr. Marko Pavlovic. OBLO is a registered trademark and a pending patent, whose holder is the School of Design Faculty of Architecture University of Zagreb, Croatia.
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